The Buyer has the right to return products without any reason within 14 days of receiving them, according to the provisions of Government Emergency Ordinance 34/2014.
The Buyer may return products purchased from the online store https://www.ath-moto.pe within 14 calendar days from receiving them.
According to applicable legislation, the right of withdrawal applies only to individual consumers.
The right of withdrawal can only apply to products delivered via courier.
Products ordered through special or external orders, for which an advance payment was requested and were brought at the customer’s request, cannot be returned.
For products ordered with an advance payment that the customer cancels for various reasons, the seller may retain up to 100% of the advance payment.
Returns are not accepted for:
– Products with unauthorized interventions, excessive wear or usage marks, scratches, chips, dents, mechanical/electrical shocks, or missing accessories.
– Products with damaged or missing identification labels.
– Equipment that is used, scratched, damaged, incomplete, shows wear marks, scratches, dents, electrical shocks, missing accessories, or warranty certificates. We reserve the right to decide on the acceptance of the return or to deduct an amount from the product’s value, which will be communicated after assessing the damages. Additionally, we reserve the right to refuse returns in cases of proven abuse as per Art 14 (3) of Government Emergency Ordinance 34/2014.
– Products missing original accessories and components.
– Parts that show wear marks, assembly, paint, or welding.
– Packages with cash-on-delivery amounts noted on the shipping label.
Return shipping costs will be fully covered by the Buyer, and the refund for an accepted return will be made within a maximum of 14 days from receiving the return at our headquarters.
We recommend that products be returned in their original undamaged packaging with labels and inscriptions intact, allowing them to be resold.
If return conditions are not met, the return shipping fee for the refused product will be covered by the buyer.
Damage caused during transport due to improper packaging in case of return will lead to the refusal of the package and, consequently, the return.
If the product is returned in a condition that no longer allows it to be sold as new, we reserve the right to charge a fee to restore it to its original state (if possible) or to cover the price difference resulting from selling the product as second-hand. Alternatively, at the customer’s option, we can return the product to them at their expense. This clause applies as per Art 14(3) of Government Emergency Ordinance 34/2014 for products purchased from this site using remote communication techniques, applying the definitions in the Ordinance.
If multiple products of the same kind were purchased, only one unsealed product can be returned. The rest of the quantity is accepted only if the products are sealed.
How to Return Products
Returning the purchase implies sending the product back within the specified timeframe, with all accessories and in undamaged packaging.
– Step 1: Complete the return form.
BUTTON FORM ATTACHMENT B
Model withdrawal instructions as per Government Emergency Ordinance 34/2014:
– To [insert the name, postal address, and, if applicable, phone number, fax number, and email address of the professional]:
– I hereby inform you of my/our (*) withdrawal from the contract concerning the sale of the following goods (*)/performance of the following services (*)
– Ordered on (*)/received on (*)
– Consumer’s name (or names)
– Consumer’s address (or addresses)
– Consumer’s signature(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
To meet the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Products will only be returned via the agreed courier service, Fan Courier, or one of the ATH Moto showrooms, as specified on the website, without opting for the cash-on-delivery service. Funds will be refunded after product inspection to a bank account provided by the customer.
We recommend sending the package with the completed return form to facilitate the return process. You may also send an unambiguous declaration expressing your decision to withdraw from the contract, sent on a durable medium, such as by email to [email protected].
Refund
Once the products have been accepted for return, the refund will be made to a bank account specified by the customer on the form, within 14 calendar days from product receipt.
Replacement or refund: Based on the buyer’s option, funds from returned products can be used to pay for another product or refunded within a maximum of 14 days from ATH Moto’s receipt of the product, into the account specified in the form.
To process the bank transfer, please specify the IBAN account number, account holder’s name, and Personal Identification Number.
IMPORTANT – The IBAN account must belong to the person/company whose name is on the invoice!
Steps to follow: – Mandatory attachment of the invoice (copy) and the product’s warranty certificate (original).
The product warranty period is 24 months from the date of purchase. All products sold on our website come with warranty conditions according to current legislation LG 449/2003; OG 21/1992 R(2) and the commercial policies of the manufacturers. The products are new, in original packaging, and sourced from authorized suppliers. In the case of warranty certificates issued by manufacturers, the claimed defective product within the waranty period must be presented directly to the nearest showroom mentioned on the certificate. This manufacturer-authorized center will take full responsibility for resolving the warranty. The lack of a product warranty certificate must be reported within 48 hours of receipt to [email protected].
General Information
This page contains information on the terms of use for the website www.ath-moto.pe
These terms apply to any person (visitor) who visits/accesses this site.
Non-acceptance of these terms obliges the visitor to stop visiting the site. Accessing the site thus implies acceptance of all terms and conditions stipulated on this page.
Security Rules:
The following actions are prohibited:
Attempting to interfere, by any means, with the informational content of this site.
Copying, duplicating, distributing, archiving, or storing, by any means, including electronic, magnetic, or printed, materials and information on this site.
Attempting to modify, delete published information by exploiting any technical vulnerabilities.
Attempting to disrupt server operation through methods like hacking.
Using email addresses published on the site for spamming or other purposes without ATH Moto’s or the email address owners’ consent.
Using the name ath-moto.pe and the names of services offered through the site in any way that creates the false impression of a direct connection between the user of these names and ath-moto.pe (intentional confusion).
About Links
Links posted as “Google ads” or under link exchange arrangements do not in any way imply ATH Moto’s responsibility for their content.
Materials and Information on www.ath-moto.pe
The content of this site (texts, graphics, vehicle technical information, etc.), current and future, is the intellectual property of ath-moto.pe
This content implies a substantial investment of time, money, or other resources and should be respected as such. The Site’s content, regardless of location and type, may only be used for personal purposes. Any use of the content by third parties for purposes other than personal requires prior written consent from ath-moto.pe. It is forbidden to copy, take, reproduce, publish, transmit, sell, partially or fully distribute, or modify this site’s content or any part of it for purposes other than personal use. For consent to use the content for other purposes, please contact us at [email protected]
Modification of Terms of Use, Product Prices, or Services Offered by ath-moto.pe
ATH Moto reserves the right to modify the services provided through this site or the terms of use, with or without prior notice. Prices displayed on the site may change at any time; prices displayed at any given time have no contractual value as they depend on financial market fluctuations beyond the professional’s control, which may occur during the withdrawal period.
Final Note
For any unmentioned situations in this usage agreement, prior consultation and consent from ath-moto.pe is required. For any other questions or clarifications, please contact us at [email protected].
Product Delivery Policy:
The delivery of products purchased online is free.
The Seller will ensure proper packaging of the Goods and transmit the accompanying documents. The Seller will deliver the Goods and Services only within Romania.